Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to explain the operation and troubleshooting of technology in the work environment
literacy skills to interpret and evaluate the purposes and objectives of various uses of technology; to display logical organisation of written information
problemsolving skills to address routine and nonroutine faults with hardware and software
research and analytical skills to analyse and identify organisation’s future technology requirements.
Required knowledge
costs and benefits of technology maintenance strategies
general features and capabilities of current industry accepted hardware and software products
principles of environmental sustainable practice in implementing business technology
importance of backup and security procedures; maintenance and diagnostic procedures; licensing, installation and purchasing procedures
key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:
antidiscrimination legislation
ethical principles
codes of practice
privacy laws
environmental issues
occupational health and safety (OHS).
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisational and system requirementsmay include: | backup procedures Code of Conduct ethical standards legal and organisational policy/guidelines and requirements maintenance of customised software OHS policies, procedures and programs quality assurance and/or procedures manuals register of licenses restore procedures security and confidentiality procedures software licence documentation storage of information technology documentation storage retrieval and type of product licenses updating of virus protection systems. |
Disk drive and peripherals maintenancemay include: | backing up files before major maintenance checking hard drive for errors cleaning dust from internal and external surfaces creating more free space on the hard disk defragmenting the hard disk deleting unwanted files reviewing programs using uptodate antivirus programs. |
Consumablesmay include: | disks magnetic tape and cassettes print heads print media printer ribbons and cartridges. |
Softwaremay include: | accounting applications commercial software applications database applications internet/intranet/extranet related programs organisationspecific software presentation applications spreadsheet applications word processing applications. |
Technologymay include: | client services computers data transfer devices modems peripherals, including: printers, scanners, tape cartridges speakers, multimedia kits personal computer, modems input equipment such as mouse, touch pad, keyboard, pens mobile phones, palmtops and personal digital assistants (PDAs), laptops and desktop computers Bluetooth devices, universal serial bus (USB), Firewire (IEEE 1394) photocopiers printers scanners software. |
Sources of informationmay include: | computer hardware manufacturers computer magazines and journals computer software designers industry associations internal/external clients internet retail outlets seminars, workshops and training sessions trade fairs. |
Improved technology systemsmay include: | access protocols cable data transmissions delivery and installation systems hardware upgrades implementing a new system maintenance options multimedia networking options new hardware new software resource usage monitoring software upgrades environmentally sustainable design practices. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist